Job Description

• Develop and maintain a comprehensive understanding of the company's business processes and how Salesforce can support them in delivering business value faster.
• Develop strong client relationships by building trust, rapport and positive working relationships with key sponsors, stakeholders, and team members.
• Lead requirement gathering workshops, business process design and sessions around long term roadmap planning, business value articulation etc.
• Lead architectural discussions and influence key decision-makers on the best practices for Salesforce integration with other systems and platforms.
• Work with internal and customer stakeholders to create prototypes, proof of concepts and wireframes to define and articulate business requirements
• Deliver design blue prints, detailed solution design and help the development team build the solution in alignment with the business requirements
• Validate solution components, lead customer walkthroughs/demos and provide guidance to the project manager for key issues/risks to the project
• Manage discussions with various levels of customer's business stakeholders highlighting trade-offs among multiple solution approaches
• Identify and help build services offerings to support rapid time to value for Salesforce implementations
• Where required, support deep-dive pre-sales activity to position successful delivery of customer solutions
• Maintain a target billable utilisation aligned to the role
• Stay current with Salesforce developments and trends, applying best practices to enhance solutions.
• Ensure all Salesforce implementations comply with organisational standards, security protocols, and data privacy regulations.

• 12+ years CRM experience with a minimum of 7 years in Salesforce architecture and solution design.
• Proven experience with large-scale Salesforce implementations, including Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce products.
  • Expert level understanding of the Salesforce product suite, including any two of the following: Sales, Service, Experience and Marketing Clouds

• Expertise in evaluating various Salesforce components and technologies, performing a proof of concept in each, and defining the recommended solution.
• Experience working with internal IT partners and business stakeholders, develop and maintain enterprise application architecture strategies, designs and roadmaps.

• • Experience in leading workshops to define and prioritize client requirements and required Capabilities. Ability to ask difficult/courageous questions during workshops and suggest best practices and efficient ways of implementing business processes
• Proven ability to design and optimise business processes and to integrate business processes across disparate systems.
• Ability to demonstrate concepts visually and in writing as the situation demands to guide stakeholders in thinking through all aspects of the ask
• Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Strong knowledge and hands on experience in integration, Lightning, LWC and other clouds like SFMC and Service Cloud.
• Experience in Agile methodologies, JIRA and deployment tools.
• Preferred with Salesforce certifications / domain badges (Declarative App Designer and/or Sharing & Visibility

• Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field
• SFDC Application Architect / System Architect / Integration Architect
• Platform Developer I and II
• Salesforce Sales/Service Cloud Consultant
• Declarative App Designer Domain Badge
• Sharing & Visibility Domain Badge
• Certified Scrum Master / Certified Product Owner

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