Job Description
Shift: 1st shift, Monday - Friday
Contract: 3-4 Months (Possible extension pending performance)
Description: We are looking for 9 help desk team members to join our current team to assist with a 3 – 4 month project starting July 6th. During the summer months, this team handles approximately 300-700 of tickets per day with a resolution rate of 60%. All other tickets are escalated to various IT support teams. This person will be responsible for initial troubleshooting of an issue and must be able to thoroughly document their work in the ticketing system. This person will see a wide variety of issues each day and should know basics like basic networking, troubleshooting a laser printer, troubleshooting browser issues, performing password resets etc. The consultants will participate in a 2-week classroom style training class lead by two team leads to learn the ins and outs of the company’s technology and how to troubleshoot common requests.
Skills: Troubleshoot, windows 10, Customer service, Troubleshooting, Phone support, Technical support, Help desk support, Help desk, Windows, Service Desk, IT support
Additional Skills & Qualifications:
This person should have strong customer service skills and work well in a team environment. They must be professional and have strong written skills for the documentation and also end user communication they will have via email. This person must also type at least 30 wpm.
Experience Level: Entry Level - 0-1 years of IT experience or similar education/knowledge
Overview: Content moderator jobs continue to be on the rise as the online world never stops needing content moderation. A Content Moderator... ...(reading, writing, speaking and aural comprehension) Work experience: Minimum of 6 months work experience in...
...This is a remote position. Caregiving Through The Pipeline - Independent Roles & Client-Caregiver Matching Service 1099 Caregiver Overview: Provide compassionate, non-medical support for seniors, special needs individuals, children, and animals...
...Actuary LTC Actuary Full-Time Boston, MA or Springfield, MA or New York, NY The Opportunity We are hiring a mastery level actuarial position for our long term care product line. Responsibilities include inforce product management for both stand-alone and...
**Job Title: Bench Electronics Repair Technician****Job Description**We are seeking a skilled Bench Electronics Repair Technician to join our team. In this role, you will repair and refurbish electronic and electromechanical devices, conduct quality testing on new and repaired...
...Data Center Facility Technician - Ashburn, VA NAVY NUCLEAR / NAVY NUKE / NAVY ELECTRICIAN / MACHINIST MATE PREFERRED This opportunity is working directly with a leading mission-critical data center developer / wholesaler / colo provider. This firm provides data...