Content moderator jobs continue to be on the rise as the online world never stops needing content moderation.
A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the websites guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand.
Qualifications:Education background:
Bachelors Degree or at least Diploma or equivalent in any discipline.
Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
Work experience:
Minimum of 6 months work experience in customer support in any industry.
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a must but would be a distinct advantage.
Required Interpersonal Skills:
Passionate about communication and interacting with people is key to success in this role
Able to receive continuous feedback and work in a fast-paced working environment
Positive attitude and willingness to learn and go the extra mile for self-improvement
Good reasoning and analytical skills
Able to demonstrate critical thinking, a proactive attitude
Must be able to speak, read and write the required language to support
Technical Skills:
Minimum typing speed of 40wpm with a 90% accuracy score.
Computer literate and fully conversant in Microsoft Windows and Microsoft Office
(May perform other duties as requested that may not be specifically addressed in this document)
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