Job Description

Hi,

Greetings from DIA SOFTWARE SOLUTIONS LLC!

We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position?

Direct client Req:: Need Java Architect St. Paul, MN Hybrid

PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM !

Job Description:

Skill	Required	Years of Exp
Professional experience in a technical end-user support role providing in-person desktop support AND remote support via phone, email, etc.	Required
Experience providing end user support on Windows-based machines (Windows 10 & 11)	Required
Experience with basic Active Directory user management for end user support	Required
Experience troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.) for end users	Required
Experience assisting with basic phone system usage for end users (state phone system is Cisco-based)	Required
Experience working with a help desk ticketing system	Required
Experience providing basic networking support for end users (for example troubleshooting connectivity issues)	Required
Experience with hardware/software installation and support and imaging	Required
Experience with M365 support	Desired
Experience working in virtualized environments (MS Azure/Entra AD)	Desired
Exceptional communication skills required - candidates must exude professionalism even in stressful situations	Required

The role will primarily involve:

• Supporting Windows-based machines (Windows 10 & 11)
• Basic Active Directory user management
• Troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.), as we operate in a Microsoft environment
• Assisting with basic phone system usage (state phone system, Cisco-based)
• Working within our in-house ticketing system, which functions similarly to most standard ticketing platforms

Job Duties include, but are not restricted to:

Identify, research, and resolve technical problems.

Respond to telephone calls, email, ticketing system and personnel requests for technical support.

Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution.

Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and Zoom

Possess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems.

Excellent customer service and ability to de-escalate tense situations.

Minimum Qualifications:

Install and support Windows environments

Experience using ticketing system

Strong organization, problem solving and multi-tasking skills

Sensitive to confidential information

Able to pass a fingerprint background check.

Strong sense of customer service and professionalism, even in a sometimes-stressful environment

Ability to complete assigned tasks individually, as well as work cooperatively

Preferred Qualifications:
Knowledge of Microsoft Azure/Entra AD/M365

Experience working in virtualized environments

DIA SOFTWARE SOLUTIONS LLC.

Austin, TX 78727| Direct:

DIA SOFTWARE SOLUTIONS is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All Diasoft staff must be able to demonstrate the legal right to work in the United States. DIA SOFTWARE SOLUTIONS is an E-Verify employer

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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• Dice Id: 91162472
• Position Id: 8568217

Job Tags

Remote job,

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