Job Description

User Support Specialist Location Washington, DC (South West area) :

Description

Leidos is seeking an User Support Specialist to work on-site in support of the Civil Rights Division in Washington, DC. The selected individual must be able to work onsite at least 2 day a week in Washington, D.C - this is not a remote position.

Be part of a dynamic team in providing legal and technical services to support the Department of Justice. From emails and instant messages, to electronic devices, and social media systems, we're equipped to meet the challenge of forensically capturing, reviewing, and illuminating the “smoking gun” evidence. Join us and make a difference! In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools.

Responsibilities include:

• Operates video conferencing equipment

• Provides remote training as needed on video conferencing platforms including Zoom, WebEx, Skype, MS Meetings.

• Schedules video conferencing sessions and trouble-shoots video conferencing issues with users

• Records video conference sessions as needed and uses Camtasia to capture, edit and caption recorded video as needed

• Trains users on Camtasia as necessary

• Ensure all conference/meeting room equipment is functioning properly and in good order.

• Assist users of conference/meeting room equipment to resolve network and connectivity issues as needed

• Utilizes knowledge of Crestron equipment to ensure all video conferencing and schedule panel equipment is configured and functioning according to specifications

• Updates GAL with new information related to conference/meeting rooms as necessary

Basic Qualifications:

• 3+ years demonstrated ability to set up and disable Zoom accounts.

• Demonstrated ability to train over 100 users in all aspects of Zoom, Skype, Teams, WebEx.

• Demonstrated ability to diagnose and resolve issues with web conferencing tools. ( including but limited to audio, video, monitor issues).

• 4+ years demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, training users, troubleshoot issues and resolve issues

• Video editing detailed experience (including adding audio, animations, and conversions to mp4)

• Demonstrated use of Camtasia and other video editing tools.

• Must be a U.S. Citizen and able to obtain a Public Trust security clearance.

Preferred Qualifications:

• An undergraduate degree is strongly preferred.

• Certified Help Desk / trainer preferred but not required.

This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all provisions are met through their wages and benefits. The pay for this position will be $28.19/hr.

In 2023, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the sixth consecutive year. We were also ranked #2 on the Forbes' list of Best Employers for Veterans and #26 on Careers & The Disabled Magazine's list of Top 50 Employers for the Disabled!

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Job Tags

Minimum wage, Full time, Contract work, 2 days per week,

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