Job Description

Job Description

Job Description

Salary: $61,000 to $73,000 annual

Pickup and Delivery Driver Non CDL - Myerstown

Job Description

Definition of a Hero in this position

• Core Values Champion: Lives with integrity, driven by service, and focused on people, reflecting the core values of our company; Integrity Centered, Service Driven, People Focused.
• Reliable and Punctual: Always on time and ready to contribute, demonstrating commitment through consistent arrival at work.
• Respect and Teamwork: Treats all team members, leaders, and customers with respect, adheres to rules, and promotes collaboration.
• Humility and Positive Communication: Teachable, values others ideas, avoids gossip, and always communicates respectfully.
• Professionalism and Skill: Executes duties with competence, focus, and dedication to continuous growth and improvement.
• Productivity and Initiative: Works efficiently, avoids wasting time, proactively seeks additional tasks, addresses issues, and plans for improvement.
• Prioritize Safety and Care: Safety and protection of self and others is top of mind. Careful while driving and thorough securing of customers equipment, respectful of customers property.

Accountabilities (answerable for the outcomes or consequences of actions and decisions)

• Growth:
  • Provide excellent customer service that fosters repeat business and referrals.
• Image:
  • Maintains a personal professional appearance. Maintains a clean, professional appearance for the pick-up and delivery truck, as well as personal presentation. Exhibit a courteous and professional attitude with customers, reinforcing a positive company reputation. Ensure all delivered units are clean and presentable to maintain high standards.
• Gross Margin:
  • Ensure all completed repair orders are properly closed out and payments collected when applicable to prevent revenue loss. Efficiently manage time and routes to minimize fuel and labor costs while maximizing productivity.
• Inventory Control:
  • Communicate incoming units and their conditions to the Service Manager for proper tracking. Ensure all units are secured properly for transport to prevent loss or damage. Coordinate with the Sales Team to verify new unit deliveries are handled accurately and efficiently.
• Coaching:
  • Serve as a role model for professionalism, efficiency, and customer service. Provide guidance to new or less experienced team members on best practices for pick-up, delivery, and customer interactions.
• Expense Control:
  • Perform basic truck maintenance (e.g., oil changes) to reduce repair costs. Report maintenance issues promptly to prevent costly breakdowns.

Responsibilities (duty or obligation to complete a task)

• Schedule pick-ups and deliveries in the most cost-effective manner using the dealer management software.
• Using the tools and supplies we provide, ensure the truck is clean and well-maintained, performing oil changes and reporting mechanical concerns.
• Communicate clearly with customers regarding pick-up and delivery times, payments, and service inquiries.
• Document any concerns regarding customer units upon pick-up to assist technicians with repairs.
• Verify that completed units are cleaned before loading for delivery.
• Secure units properly for transport to prevent damage.
• Coordinate the number and order of incoming units with the Service Manager, particularly for service special scheduling.
• Deliver new units to customers in coordination with the Sales Team.
• Close out repair orders when payment is received at delivery.
• Record time accurately through Bamboo and submit time-off requests as required.
• Perform additional tasks as assigned by the Service Manager.

Qualifications

• Physical Requirements: Ability to obtain a medical card. Ability to lift up to 100 pounds, With assistance from winches and other tools, ability to guide, push, or pull equipment and machinery as needed. Capability to climb in and out of the delivery truck multiple times a day. Stamina to work in various weather conditions, including extreme heat, cold, and rain.
• Mathematical Skills: Basic arithmetic skills for handling payments, making change, and verifying billing amounts. Understanding of measurements related to load capacity and securing equipment.
• Computer Skills: Ability to use dealer management software for scheduling and route planning. Proficiency in using time management software for timekeeping and submitting time-off requests. Basic knowledge of text messaging, email and Microsoft Teams for communication.
• Mechanical Skills: Possess a basic knowledge of engine and hydraulic theory. Basic knowledge of truck maintenance, including oil changes and general upkeep.
• Attention to Detail: Accurate in gathering information, documenting issues, verifying unit details, and following processes consistently.
• Time Management and Efficiency: Ability to plan and execute pick-ups and deliveries in the most cost-effective manner.
• Collaboration and Teamwork: Coordinating with the Service Manager to prioritize and schedule deliveries. Working with the Sales Team to ensure smooth new unit deliveries.
• Communication Skills: Clear and professional interaction with customers regarding pick-up, delivery, and payment processes. Effective internal communication with management and team members to ensure smooth operations. Ability to explain basic service-related details to customers and redirect technical questions to the appropriate department.
• Willingness to Work Overtime: Willingness to work up to 55 hours per week during peak seasons, typically the months of April, May, and June, or when necessary to meet customer demands. Flexibility to adjust schedules based on workload and business needs. Commitment to ensuring deliveries and pick-ups are completed, even if requiring extra time beyond normal shifts. Some Saturday hours are expected during peak season. In a typical year, 2400 hours annually can be expected and our business hours are Monday through Friday 7:30 am to 5:00 pm and Saturday 8:30 am to 12:00 pm.

Eblings Core Values

Integrity Centered
We act with integrity in our interactions with our employees, customers, vendors, competitors.
We are honest in our relationships with banks, floor plan lenders, partners, and the government.
We do the right thing even when it's hard or expensive.
We do business ethically and legally.
We tell the truth about our products, abilities, capacities, and commitments.
"A good name is rather to be chosen than great riches, and loving favor rather than silver or gold."
We take responsibility for our decisions and actions.

Service Driven
We provide solutions for our customers through innovative equipment backed by dedicated service.
We work for an exceptional customer experience through friendly and competent interactions.
We keep our promises to our employees, customers, and vendors.
We prioritize customer uptime through our operations.
We value excellence in work by establishing an environment that matches skillset to the role.
We abundantly serve.
We embrace hard work, and we go the second mile.

People Focused
We treat people with respect, dignity, and value.
We are successful when our employees, customers, and vendors mutually benefit.
We invest in the development and personal growth of our employees.
We treat others like we want to be treated.
We respond situationally with professionalism, compassion, accountability, humor, mercy, affirmation, or apology as the situation merits.
We put others first as a way of life.
We intentionally build relationships.

Benefits:

• Eight Paid Holidays per year.
• Paid vacation policy.
• Health, vision, and dental insurance with an employee contribution.
• Contribution toward supplemental insurances
• Retirement Savings Plan - Safe Harbor 401k.
• Paid phone plan.

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