Job Description

What You Will Be Doing

Courteously welcome all guests and provide excellent service to ensure guest satisfaction

Adhere to house rules, departmental policies, and safety standards

Communicate clearly with guests and management

Respond to or channel any guest requests/complaints to the department or proper manager

Handle guest billing in a responsible and professional manner

Use problem-solving skills to professionally handle any guest issue, question, or concern

Communicate with other departments to address requests and concerns from guests

How You Will Do It

Operate the Front Desk system to make reservations

Check-in guests into the computer, establishes credit and give the guest accurate information

Proper distribution of room keys and staff keys

Handle phone lines from both in-house guests and public calls

Dispatch pertinent information to corresponding departments

Responsible for changes to guest room status; i.e. room changes, early departures and stay-overs

Checking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folio

What You Will Need

Must have general computer knowledge

Previous experience with Credit Card Machine preferred

Must be a friendly, outgoing “people” person with a good attitude and smile

Previous experience working with the public in a service provider industry preferred

Must be able to stand up to four (4) hours at a time and reach above shoulder level

Must be comfortable answering and transferring calls

Knowledgeable of hotel property and water park

Possess ability to multi-task and work in a fast paced environment

Possess ability to remain calm and professional in all situations

Knowledgeable in all hotel and water park services and hours of operation

Must be able to work weekends, holidays, and other shifts as necessary

Why work with us?

Pay Range: $15.75 - $16.00 per hour

Flexible scheduling – work as little or as much as you want

Paid training

DailyPay – work today, get paid tomorrow

Advancement opportunities

Free admission to ALL Six Flags parks, including White Water Bay

Free tickets for friends and family

Discounts on passes, food, and merchandise

Exclusive employee events

Fun rewards, benefits, and more!

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.

Job Tags

Hourly pay, Holiday work, Full time, Flexible hours, Shift work, Weekend work,

Similar Jobs