Job Description

Help Desk Technician Job Description: CSI Companies is looking for an entry level Help Desk Technician that can provide technical support on site in Birmingham, AL. Are you an individual who has vast knowledge and skills to handle more complex customer issues? Then you would be a great fit to provide end-user troubleshooting and support to internal and external customers. Help Desk Technician will function as part of a team, inclusive of customers, and must demonstrate written and communication skills to ensure success. Pay: $20 per hour On-Site in Birmingham, Alabama Requirements:

• 6+ months of experience
• Associate degree in computer science, information systems, or equivalent experience is a plus
• Fluent in a variety of programming languages, software, and systems
• Accurately diagnose and resolve general computer/technical issues
• Computer Hardware Experience
• Comfortable providing technical assistance and fixing issues that arise
• Excellent customer service skills

Responsibilities:

• Develop and provide technical coaching and mentoring to other help desk employees
• Answer all incoming calls and create a ticket by documenting the reported issue and all-important details
• Provide professional end-user support via telephone, email, or web
• Assist users with account creation, accessing, and using IT systems
• Troubleshoot performance issues and issues with browsers and plugins
• Additional Help Desk Technician duties may apply

#IND-ATL22 The CSI Companies

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