Help Desk Technician Job at Compunnel Inc., Lewisville, TX

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  • Compunnel Inc.
  • Lewisville, TX

Job Description

Job Title: Help Desk Technician

Job Location: Lewisville, TX – 75057

Job Duration: 12 months

Shift : Mon to Fri ; 08:00am to 05:00pm

DESCRIPTION:

  • Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process.
  • Provide ongoing end-user training on equipment.
  • Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
  • Break-fix activities account for 70% of the role responsibilities.
  • Provide IP address support.
  • Perform basic equipment problem diagnosis.
  • Point of contact for equipment removal and delivery for onsite support.
  • Utilize web-based applications as required to include Service Call Handling.
  • Accurate call reporting on Equipment in designated systems.
  • Remote Service call onsite support Driving. (if required for duties).
  • Download and install printer drivers on end-user equipment.
  • Perform printer mapping to PC as required.
  • Escalate printer network issues to the appropriate resource.
  • Physical as well as remote device management and control.
  • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc).
  • Monitor/apply current software updates/patches on-site contact for remote solve resolutions requiring technical expertise.
  • Device management as required.
  • Perform remote device monitoring and remote solve.
  • Proactively manage consumables and supplies using the DOS calculator.
  • Maintain on-site operator replaceable parts inventory.
  • Collect equipment meter information and submit for billing purposes.
  • Perform Data Entry for activity and asset tracking.
  • Manage and maintain on-site parts inventory using PM4.

QUALIFICATIONS:

  • Lift and move up to 50 pounds
  • Read, write and follow basic English instructions
  • Customer service and communication skills
  • Ability to manage multiple tasks
  • Perform duties with minimal supervision
  • Basic Equipment problem solving and diagnosis per training provided
  • Customer problem resolution including escalation as required
  • Coordinate work tasks to ensure fulfilment of SOWs
  • Track and report account information as required
  • 1-2 years relevant experience resolving customer and equipment printing issues

Job Tags

Remote work, Shift work,

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