Job Description
Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our customers are always confidently in the driver's seat and ready to
#MoveAtTheSpeedOfRight. Be in the driver's seat of your career as a Fraud Analyst with the industry leader- and build a career you can trust.
As a Fraud Analyst at Accertify, you'll be on the front lines of protecting businesses and consumers by investigating and analyzing high-risk e-commerce transactions. Your expertise will be key in delivering exceptional digital experiences across industries, ensuring the security and trust that drives success in today's fast-paced, online world. You'll be empowered to make impactful decisions, shape fraud prevention strategies, and contribute directly to the mission of transforming the digital landscape.
Key Responsibilities: - Identify and prevent fraudulent transactions, powering exceptional client results
- Work well with a team of industry experts to monitor real-time fraud decisioning software
- Independently resolve problems that require in-depth investigation and/or research
- Constantly communicate fraud trends and share best practices with peers and leaders
- Perform a thorough manual review of queued transactions to determine the likelihood of fraud and subsequently approve/reject said transactions
- Maintain professional persistence when reviewing transactions or speaking with customers
- Prioritizes work to meet and exceed deadlines and performance goals
- Reports platform issues as they arise and proactively identifies potential impacts to clients
- Ensure the success of Accertify's customers by delivering results daily
Qualifications: - Bachelor's Degree required
- Strong desire to build a career in the fraud prevention industry
- Previous e-commerce fraud prevention, investigation, or similar experience preferred but not required
- Fine-tuned organizational, analytical, and critical thinking skills strongly desired
- Exceptional problem-solving skills
- Displays confidence in making decisions quickly and independently
- Must be able to work in a fast-paced, ever-changing environment
- Strong internet research skills with the ability to navigate multiple systems at once
- Demonstrated experience and/or strong working knowledge of Microsoft Office Suite
- Must have flexibility to work morning, afternoon, and evening shifts, including non-business hours, weekends, and holidays
- Spanish-speaking proficiency is a plus but not required
Additional Details: - Location: Onsite at the Accertify Headquarters in Itasca, IL: 2 Pierce Place, Suite 900, Itasca, IL 60143
- Flexibility to work a 4x10 weekly schedule (start as early as 6 AM CT (end 4 PM CT) or as late as 2 PM CT (end midnight CT); this will include a one-weekend shift)
- The position's training will be from 9 a.m. to 5 p.m. for three weeks, all onsite in the Itasca, IL office. Following this training, schedules will be determined based on client needs.
- Up to the first six months, will be entirely onsite in the Itasca office each workday, with the position becoming hybrid (three days in the office, one day working from home) following the six-month point. Accertify reserves the right to convert any and all positions to fully in-office in the future. Additional work-from-office days may be required throughout the year based on client/department needs.
- This position includes a PTO blackout period during the season from November 15th through the end of the calendar year. During this period, no time off requests are allowed.
- Visa Sponsorship: employment eligibility to work for Accertify in the U.S. is required, as Accertify will not pursue Visa sponsorship for this position.
What We Offer: At Accertify, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of yourself and your family!
- Comprehensive Health Coverage: Enjoy peace of mind with medical, dental, and vision insurance options tailored to your needs.
- Generous Time Off: Recharge with paid time off, holidays, and personal days to maintain a work-life balance.
- Financial Wellness: Plan for the future with competitive pay, a 401(k) retirement plan with company match, and financial planning resources.
- Professional Growth: Advance your career with access to training, development programs, and opportunities to grow within the company.
- Wellness Support: Stay healthy with wellness programs, mental health resources, and fitness perks.
- Family-Friendly Benefits: Take care of your loved ones with parental leave, adoption assistance, and flexible work arrangements.
- Perks and Extras: Enjoy additional benefits like commuter assistance, employee discounts, and company-sponsored events.
At Accertify, we're committed to supporting your success at work and in life! Accertify
Job Tags
Holiday work, Flexible hours, Shift work,