Job Description

General Manager (Confidential)

The General Manager is the leader of a dealership, overseeing New and Used Sales, Financial Services, and After-Sales, including Service, Parts, and Collision. This role drives the performance of the dealership by attracting, developing, and retaining top talent and creating an exceptional buying and ownership experience for customers.

Day-to-Day Responsibilities:

• Setting a clear vision and goals for the dealership to achieve performance targets across all areas of the business
• Engaging and motivating the team to meet key goals, performance expectations, and industry best practices
• Attracting, developing, and retaining the best talent for the dealership
• Creating an exceptional customer experience to drive loyalty
• Developing and maintaining productive relationships with manufacturer partners
• Analyzing the business to identify shortfalls and implementing action plans to improve performance
• Driving the business through active involvement in daily operations

Success Measurement: The success of a General Manager is measured by achieving:

• Targeted unit sales and profit across all business areas
• Effective expense management
• High levels of associate retention
• High Customer Satisfaction Index

Requirements:

• High School diploma or equivalent
• Experience as a General Manager in automotive retail
• Ability to set and achieve targeted goals
• Proven ability to attract, develop, and retain top talent
• Strong financial and business acumen with the ability to drive revenue and profitability
• Excellent communication and interpersonal skills
• Strong organizational and follow-up skills
• Experience and desire to work with technology
• Valid driver’s license with an acceptable, safe driving record

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